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1. Contact info-The following info is needed on all new customer sales orders:
Business name Terms of payment (Credit Card or COD only on 1st order)
Contact Type of Business (Groomer, Pet Store, Feed & Farm, etc…)
Owner
Phone
Billing address
Shipping address
2. Payment info:
a) COD – we charge the current UPS COD fee of $8.50 on all COD orders.
b) Credit Card- we use a very secure credit card server from one of the largest merchant services providers in the
nation. Because of this, we need the CVV number and the billing address for every credit card we charge.
-Type of Card (American Express, Visa, Master Card, Discover)
-Card Number
-CVV Number – Visa, Master Card, and Discover, the CVV is the last 3 digits printed on the back of the card. On
American Express, the CVV number is the 4 digits printed on the front of the card.
-Expiration Date
-Name – exactly how it appears on the card
-Complete Billing address for the credit card
When a card is declined it is not always apparent why it declined, but most credit cards are declined because the CVV
Number or the billing address do not match. If the CVV number is from a secondary card, or a new card has been
issued, the card may fail a CVV Number check.
3. Order Info: Each item we sell has a corresponding Part number or item code. This is the combination of letters
and numbers to the far left of the price list.
a) Item or Part number
b) Quantity of each item
c) Price – always note the list price, discounts are taken later.
c) Discounts – See Discounting Section before discounting any items that aren’t on special it effects your sales fee.
d) Special Instructions or Notes
e) Sales & Use Tax permit number (Resale number) only if the customer is in the state of Idaho.
f) 5.5% Sales Tax for businesses in the state of Idaho that do not have an Idaho state resale number.
All sales orders will be emailed to sales@daltonsales.com for processing. You will be sent an email confirmation once
the order is entered into the system. We will eventually have an electronic, email ready form or something more
convenient than the current process.
Once your customer has an order in the system, you can just send emails with the Customer name, state, item
number, and order total before shipping.
Note: the addresses and phone numbers on the Excel list of customers is not always accurate. Please take the time
to verify this info with the customer so their order doesn’t get sent to the wrong state (this actually happened). A
Good source for finding location information for prospects and customers is www.anywho.com .
1) Pricing - Every item is sold at list price unless it is on special or discounted as explained below. We run tight
budgets because we are investing large amounts of profit to build up the inventory and product line. This is the plan
for the rest of the fiscal/calendar year. However, contract reps can discount items at their discretion. See below.
2) Discounting is allowed on all products, but cannot exceed 10% and it does affect your sales fee. Dalton Sales
will split discount expenses up to the 10% limit. This is how it works;
You sell a Widget to ABC Pets for $9, but the item is listed at $10. The item was discounted 10%, or $1. Dalton
Sales will pay half of the discount, 5% or 50 cents. The sales rep will deduct the same amount from sales fees, that
is, 5% or 50 cents. So instead of earning $1 for selling at list price, the sales fee is 50 cents. Items sold on special
will not affect sales fees.
“Backyard” discounting:
Discounting has to be handled carefully. We are most interested in earning business in our “Backyard”. We define
our “backyard” as UPS Zones 1,2,&3. We are far less willing to price match or discount for someone on the east
coast that gets Nibbles for $8.99. We can’t compete with that largely because of shipping. But the advantage in
doing business with customer in our “Backyard” is huge. If we can ship an order in Zones 1&2, the customer benefits
if they pay shipping and we benefit if we pay shipping charges in Zone 1&2 instead of Zone 8.
3) Shipping – We have a great rate with UPS and a daily pickup. Everything is shipped UPS Ground. 3-day select is
available if the customer is willing to pay all of the shipping charges. We can drop-ship all items from JJ Fuds, so if
you have a customer in New England, the South, or the Midwest that wants JJ Fuds products only, we can save them
a lot in shipping by having the factory ship it from Indiana.
Shipping Policy
– Free Freight in the Continental US on all orders over $500.
- Free Freight in Zones 1&2 on all orders over $300.
- 50% Freight in Zone 3 (CA,WY,CO,UT,NV,ND,Eastern MT) on all orders over $300, free freight at $500.
- Hawaii and Alaska – 33% shipping paid at $500,
66% shipping paid at $1000
Please check the current zone chart at http://www.ups.com/media/us/currentrates/zone-txt/838.txt before quoting a
shipping discount. At the time of printing Zones 1&2 included all of Washington and Oregon, but only parts of Idaho,
Nevada, and Montana. You can see this on a map at: http://www.ups.com/maps?loc=en_US use 83815 for the “ship
from” zip code.
All contract reps earn 10% of their shipped sales less a portion of discounts as described in the Discounting Section.
Paychecks are issued on the 20th of the month for sales shipped from the 1st through the 15th. Checks are issued
on the 5th of the month for sales shipped from the 16th to the last day of the month.
Sales reps are contract workers and are considered eligible for 1099 earnings reporting with the IRS. You are a
business that you create and run. There are great tax advantages to forming your own business and even more
advantages if you become incorporated. You are strongly encouraged to register your business with any
government agency that requires you to do so. A "DBA" is usually all that is required.
You are paid in total for the work your company does and no funds are withheld for taxes, federal, state, or local.
This is the responsibility of your business.
Contract sales reps are given a customer/prospect list in Excel format. Some of these people have been contacted
already (shaded in yellow), some have been sold (shaded in green), and some have never been contacted (no
shading). You can prospect any business except existing customers or prospects that are already assigned to one
of Dalton Sales contract reps. If you have any questions about a customer, please email the customer info to
sales@daltonsales.com and we can check against the master list.
Stock levels of some items can fluctuate, so we will attempt to send out regular updated stock status reports so you
know what is in stock. Any items from our vendors can be special ordered. Delivery time on special orders can
range up to 4 weeks.